Hope we all remember Stephen Hawking said, “AI will be either the best or the worst thing that ever happens to humanity”.
As a technical writer documenting AI technology, I can say that there are positive signs about how AI is getting shaped with numerous assistant documentation tools in the near future.
A few technology companies have already started developing AI-assisted or predictive content generation and other machine learning to help the end-user in writing the content.
Google introduced a language processing development in 2018 which helps the Gmail users to write or compose emails in a smarter way. They introduced a methodology called Bag of Words with Reoccurring Neural Network, this helps in predicting the words or sequence of words that the user will type depending on the previous word sequence.
While Artificial Intelligence is growing in leaps and bounds still a far piece away from writing with a personality, Why?? AI can help the information for technical writers like Researching, summarizing, fact checks but cannot replace the outline.
A technical writer can understand the pulse of customer or user whereas, AI cannot understand the nuances much better than the code and logic tools. How does this affect a technical writer?? Currently we are still writing how-to documents, guidelines and other type of content. Yet in future if AI takes over, the fact is that it cannot replace writing with emotions.
AI is missing the narrative or persuasion writing. Writers of all forms understand that writing for a user or customer needs human emotions and only humans can understand what is important or aim to build a relationship with customers.
Only humans can create unique and powerful content based on their experience. AI cannot compete with the human brain in par with writing.
Near future, if technology starts teaching a computer empathy, or thinking ahead until that day comes the world still need writers to reach customers and people with words.
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